AfricaEtrade offers a seven-day return policy on all items from the day it was delivered and items that meet the requirements for return. In the event you have any questions please contact us on any of our channels, and we will ensure that you get a resolution immediately.
RETURN INSTRUCTIONS
STEP 1:
Send a Complaint
Attach a picture of the product as this will as a means of evidence.
STEP 2:
Return after Authorization
Once your claim is endorsed, we will reach out to you to get the item back.
STEP 3:
Track Return Status
We will provide you with the necessary tracking details so that you can monitor the status of your return.
STEP 4:
Get Resolution
Once the item has been received by AfricaEtrade, we will ensure you get a resolution (A replacement, exchange or refund).
ITEMS NOT ELIGIBLE FOR RETURN
- Items that have been altered from their original state cannot be returned.
- Items that have a missing or tampered serial number
- Items damaged due to misuse.
REQUIREMENTS FOR RETURNS
| Reasons for return | Description | Tag/labels attached | Original packing | Complete accessories and free gifts | New condition | Not damaged |
| Change mind request | Product unused | YES | YES | YES | YES | YES |
| Wrong item | Products doesn’t match the item displayed on the website | YES | YES | YES | YES | YES |
| Defective items | Products that have a manufacture’s defect | YES | YES | YES | YES | |
| Damaged(in transit) | Product has visible damage | YES | YES
|
YES | YES | YES |
| Quality issues | Product not working up to satisfaction and cannot perform specified functions. | YES | YES | YES | YES |
