Return & Warranty


  1. Is my product under warranty?

Warranty information is displayed on each product page.

  1. What can I return?

You can return an item with seven days of delivery if the item is;

  • Damaged, defective or counterfeit
  • You changed your mind

When you want to return items ensure that seals, tags and accessories are intact and in the original packaging.

  1. How can I return an item?

Fill the return request form or contact us or call us.

  1. How long will it take to return my item or get a refund?

Please contact us for full information

  1. Once I return an item what happens next?

If it was delivered to your doorstep, then the delivery agent will schedule a retrieval time. In the event you picked it up at a station, please return the item back to the pickup station.

  1. Can I return an item after 7 days?

Items can’t be returned after 7 days but if it is faulty it may be covered under warranty.

  1. How do I track my return status?

We will keep you updated by email about the status of your return. If you have any question contact customer support.

  1. Why was my item returned to me instead of a refund?

If we don’t find a concrete reason why you returned the item, we will redeliver it to you.

  1. Do I have to return all the products in my order?

No, you can just return the items you don’t need.

  1. Once my retrieval package is done, how long does it take to be refunded?

Please contact customer support for more information.

  1. My return has been collected for a while, but I haven’t gotten a response, what should I do?

Please contact customer support.